Shipping Policy

Effective Date: July 16, 2026
Last Updated: July 16, 2026

1. Shipping Destinations

We ship exclusively within the 50 United States and the District of Columbia.

We do not ship to:

International destinations (including Canada, Mexico, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands)
APO/FPO/DPO military addresses
Freight forwarders or package-forwarding services
P.O. boxes for certain products (a physical address is required)

Orders placed for shipment outside the United States will be cancelled and refunded.

2. Shipping Rates

Flat-rate shipping: $15 per order for all U.S. destinations
Free shipping: Orders totaling $150 or more (pre-tax) ship free
Expedited shipping: Available at checkout for an additional fee based on carrier rates

Shipping charges are calculated and displayed at checkout before you complete your order.

3. Order Processing Time

Orders are processed Monday through Friday, excluding federal holidays.
Standard processing time is 1–2 business days from the time of successful payment and order verification.
Orders placed after 12:00 PM Mountain Time may not begin processing until the following business day.
Orders requiring additional age, identity, or research-use verification may take longer.

We will notify you by email if there is any delay in processing your order.

4. Delivery Times

Once shipped, estimated delivery times are:

Standard shipping (USPS or UPS Ground): 3–7 business days
Expedited shipping: 2–3 business days
Overnight shipping: 1 business day (if available and selected at checkout)

Delivery times are estimates provided by the carrier and are not guaranteed.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number.
You can track your package directly on the carrier’s website.
Please allow up to 24 hours for tracking information to become active.

6. Packaging & Discretion

All orders are shipped in plain, unmarked packaging with no visible product references on the exterior.
The return address will reference OptiPure Research or a generic fulfillment identifier.
Products are packaged with appropriate protective materials to preserve integrity during transit.
Temperature-sensitive products are shipped with cold-chain packaging where applicable. Additional shipping fees may apply.

7. Signature Requirement

Certain orders — including orders over $250 and orders containing temperature-sensitive compounds — may require an adult signature (21+) upon delivery.

8. Address Accuracy

You are responsible for providing an accurate shipping address at checkout. OptiPure is not responsible for orders shipped to incorrect addresses provided by the customer, failed deliveries due to incomplete addresses, or packages marked as delivered but not received when a valid tracking scan confirms delivery to the address provided.

If you notice an error in your shipping address, contact Admin@Optipurepeptides.com immediately. Address changes cannot be made once an order has shipped.

9. Lost, Stolen, or Damaged Packages

9.1 Lost in Transit. If tracking shows no movement for 7 business days after shipment, contact us. We will open an investigation with the carrier. Once the carrier confirms the package is lost, we will reship or refund at our discretion.

9.2 Marked Delivered but Not Received. Check with neighbors, household members, and building management. Wait 24–48 hours. Contact your local carrier facility. If still unresolved after 48 hours, contact us.

9.3 Damaged in Transit. Photograph the packaging and contents immediately and email photos to Admin@Optipurepeptides.com within 48 hours of delivery.

10. Failed Deliveries & Refused Packages

Packages returned to us as “undeliverable,” “refused,” or “unclaimed” will be refunded minus original shipping costs and a 15% restocking fee. If you would like the package reshipped, additional shipping charges will apply.

11. Sales Tax

Applicable state sales tax will be calculated and added at checkout based on your shipping address and current state tax law.

12. Order Cancellations

Orders may be cancelled by contacting Admin@Optipurepeptides.com before the order enters processing. Once an order has been processed or shipped, it cannot be cancelled — please refer to our Return Policy.

13. Compliance Notice

By placing an order, you certify that:

You are 21 years of age or older.
You are purchasing products for laboratory and research use only.
You are legally permitted to receive research chemicals at the shipping address you provide.
You are not a resident of any jurisdiction where receipt of these products is prohibited.

14. Contact Us

OptiPure Peptides LLC (dba OptiPure Research)
30 N Gould St, Suite R
Sheridan, WY 82801
Email: Admin@Optipurepeptides.com
Phone: 307-338-9883